What is Hard Shell?
Casca Rija is a 100% Portuguese brand, which stands out in the market for its selection of the best dried fruits and a wide range of peanut, almond, hazelnut and cashew butters, without sugar, without additional oils, without preservatives, without emulsifiers. thus 100% natural.
Why does a layer of oil appear on the surface of my butter?
The appearance of oil is a natural process that occurs frequently and especially when butter has not been used for some time. It's just the separation of the physical and liquid part (natural oil from nuts) of your butters.
We recommend that, before each use, you mix your butter with the oil well so that everything is coated evenly and becomes creamy.
Do Hard Shell butters use any oil or hydrogenated fats as an ingredient?
No. In the production of our butters we do not use oils or hydrogenated fats.
Are your nut butters vegan?
Hardshell butters to which chocolate is added (Choco Peanut and Peanut Guloso) are not vegan, as the chocolate has or may have traces of milk/lactose.
All other butters can be consumed by people with a vegan lifestyle, as they do not contain any ingredients of animal origin.
Are your products gluten-free?
All of our products are free from gluten ingredients.
We are already working on the certification that proves this fact.
Do you have butter without added sugar and/or salt?!
Yes, our Puros e Cacos range consists of unsalted and sugar-free butters. To find out more about our products visit our online store where we disclose the ingredients used.dos.
Is it necessary to put my butters in the fridge after opening them?
No, it is not necessary and we do not recommend it, due to the rigidity that butter acquires when placed in the cold.
Casca Rija products must be stored tightly closed, away from sources of heat and light.
Do your products contain genetically modified organisms (GMOs)?
None of the raw materials we use contain GMOs, so our products are GMO-free.
I live outside of Portugal, can I order from the Casca Rija store?
Yes, just send us an email at geral@cascarija.pt with the desired products, together with all recipient data.
How do I place an order at the Casca Rija store?
You can enter as a guest or ensure that you are registered at the Casca Rija store;
Choose your favorite products from our menu, define the quantities you want and add them to your shopping basket;
Confirm your purchase details and delivery details before finalizing the order;
To finalize and confirm your order, check the selected products and the amount to pay, click on the shopping cart and follow all instructions.
Do I need to register to place an order?
No. To be able to order your favorite products at the Casca Rija store, you can enter as a guest and provide the necessary data or register.
How can I register at the Casca Rija store?
To register, simply go to the My Account area (top right) and follow all the instructions.
Is there a minimum order limit?
There are no minimum order values when shopping on our website.
What products can I buy at the Casca Rija store?
In our store you can order a variety of the best nuts and an incomparable range of nut butters, without additional sugars or oils, making them 100% natural
Is the product that will be delivered to me the one shown to me in the order confirmation?
Yes. If the product is out of stock, we will contact you to replace the unavailable product with another or do without it. If it is not possible to contact you in a timely manner, we will only deliver the remaining order without changes and we will contact you to refund the corresponding amount.
How can I be sure they received my order?
When you place an order on the website www.cascarija.pt, you automatically receive proof of your order in your email.
If you do not receive proof, check whether you have completed the order. You can also contact our team to find out the situation.
Do the prices and discounts mentioned in the order refer to the day of order or delivery?
The values shown are exactly the same as those charged, except if a product is out of stock.
Can I cancel my order?
You changed your mind about your order Not a problem!!
If your order has not yet been shipped, simply send an email to geral@cascarija.pt, indicating the order number and the change to be made. We'll take care of the rest!
Can I return my order?
You received the wrong product/ a damaged product Please send us an email at geral@cascarija.pt explain the situation and we will resolve it as quickly as possible.
You must check the condition of the products upon delivery, so that we can ensure that you receive your favorite products in the best condition.
What payment methods are available?
You can make payment by Bank Transfer, ATM, MB Way, Credit or Debit Card when making purchases on our website.
How can I request a 2nd copy of my invoice?
Lost your invoice Send us an email at geral@cascarija.pt and request a duplicate of it.
I didn't receive my order, what do I do?
If your order does not arrive on the expected day, send an email to geral@cascarija.pt, so that we can expedite delivery with the carrier as quickly as possible.
Can I change the day and time of delivery of my order?
Of course! Just enter the date and time you prefer in the comments field so we can inform the carrier.
Can you tell me what day and time my order will arrive?
After placing an order on our website, you will receive your order within 2 to 4 working days, depending on stock availability. We cannot guarantee an exact time, but you can follow the tracking number of the order through the delivery number sent by email.
What if I'm not home when my order arrives?
If there is no one at the delivery address to receive your order, the carrier will call or return the next day.
How do I know my order is on its way?
You will be notified the day before your order is delivered.
When will I receive my order?
Depending on stock availability, our orders will be delivered between 2 and 4 working days after payment confirmation, between 9am and 7pm.
What are the delivery areas of the Casca Rija store?
We currently deliver to mainland Portugal, Madeira and the Azores. If you want delivery to be outside of Portugal, send us an email to orders@cascarija.pt.
I received my order, I am not satisfied. What can I do?
A product is missing/you received the wrong product/it was damaged Send us an email at orders@cascarija.pt to report the situation.
Can I have more than one delivery address on my account?
Do you prefer to receive your order in another location You can add or modify the address choosing the one that is most convenient for receiving your orders..
Can I have several records with the same email?
There can only be one email associated with each account, but you can create more than one account when registering with another email.
How can I change the NIF or billing address associated with my registration?
To change your NIF or billing address, simply send an email to geral@cascarija.pt and request the change.
How do you guarantee the confidentiality of my personal data?
The data collected on this website is intended for processing orders and communicating with customers, processing requests for information and possible complaints, statistical analysis, as well as its use for direct marketing purposes.
Casca Rija (brand owned by the company Casca Rija, Lda) undertakes not to use the personal data of its customers for purposes other than that and unrelated to the purpose of contracting the services it provides, ensuring, through appropriate measures, their confidentiality, its loss or alteration and unauthorized access to such data.
All customers have the right to access, rectify, cancel and oppose their data.
How can I contact Casca Rija?
Want to talk to us Send us an email to geral@cascarija.pt or call us at +351 912 980 217 from Monday to Friday between 8am and 5pm.
