shipping policy

When you place your order, we start preparing it. The order preparation time is 24 to 72 working hours.

We provide free shipping on purchases over 35 to mainland Portugal..

What is the average shipping time??

The estimated delivery time for shipments in mainland Portugal is 1-2 business days after collecting the order at our facilities. In the case of the Azores and Madeira archipelagos, it takes 5 to 7 working days. These deadlines are indicative and may be extended depending on transport limitations.

Who makes deliveries?

All deliveries are made through the carrier Correos (Continental Portugal) and/or CTT (Continental Portugal and the Azores and Madeira archipelagos).

Can I pick up my order at a PickUp Point?

Not at the moment. When delivery to the address is not successful, you can go to the CTT Store with the Delivery Notice itself and an official identification document, preferably an Identity Card or Citizen Card.

Order Fulfillment

We ship daily from Monday to Friday. Occasionally, orders may not ship the next day due to stock issues, missing order information, or billing delays. Orders placed over the weekend will be shipped on Monday or the next business day.

Despite our best efforts, the delivery time to you may extend up to 5 days, as eventualities beyond Casca Rija control may cause longer delays and are beyond our responsibilities.

Incorrect or Incomplete Address

Casca Rija is not responsible for incorrect or incomplete filling in of the destination address for orders placed in the store. If incorrect filling occurs, according to the carrier's rules, the package will be returned to the sender, requiring payment for new transportation to resend the order.

Absent Recipient

Make sure there will be someone at the address to receive your order. The carrier can make up to two delivery attempts. If there is no one at the address in any of the attempts, the order will be returned to the sender and, in this case, it will be necessary to pay for new transport to resend your order.
All details related to delivery attempts are recorded in the tracking number, which can be tracked on the carrier's website, using the tracking number code provided by Casca Rija.