Terms of Service

PREAMBLE

1. These general terms and conditions of sale are agreed between Casca Rija, Lda, whose registered office is at Rua do Algar D’Água S/N, 2495-405 Fátima, Portugal,  tax identification number 514362219 and contact number +351 911 155 444, hereinafter referred to as “Casca Rija”, and persons wishing to make purchases through the website www.cascarija.pt, hereinafter referred to as "User".

2. The parties agree that purchases made through the website www.cascarija.pt are governed exclusively by this contract, to the exclusion of any conditions previously available on the website.

 

ARTICLE 1 – PURPOSE

  1. These general terms and conditions of sale provide and define all the information the User needs about ordering, sales, payment and the provision of services or delivery of purchases made on the website www.cascarija.pt.
  1. These conditions govern all the steps required to place an order and ensure that the order or service provision can be followed through between the Contracting Parties.

 

ARTICLE 2 – ORDERS

  1. The User places an order by completing the purchase process presented on the website www.cascarija.pt, adding the product(s) or service(s) they wish to order to the shopping basket:
  1. To submit an order, the User must:
 a) Register on the website www.cascarija.pt, providing the information requested there.
 b) Log in using the combination of email address and password chosen by the User when registering.
 c) Complete the information and choose the options offered throughout the checkout process: delivery and billing addresses, shipping method, payment method, and the tax identification number (NIF) and name to be shown on the invoice for tax purposes.
  1. Final confirmation of the order by the User constitutes full and complete acceptance of the prices and descriptions of the products/services available for sale and of these General Terms and Conditions of Sale, which alone apply to the contract thus concluded.
  1. Casca Rija will fulfil orders received online up to the limit of available stock. If a product/service is unavailable, Casca Rija undertakes to inform the User as soon as possible.
  1. The information on the invoice is the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.
  1. Order requests are valid for seven days, unless the order is placed under a promotional campaign specifying a different period. The provision of the service, prices, discounts, promotions and offers cannot be guaranteed beyond this period. If our services do not receive payment within that period, the order cannot be validated. Any amount received after that date will be refunded or used towards a new order.


ARTICLE 3 – PAYMENT

  1. On the website www.cascarija.pt, Casca Rija offers the User the following payment methods via ifthenpay, Lda:
  • Credit card (Visa, Mastercard);
  • Multibanco reference;
  • MB Way;
  • Bank transfer;


ARTICLE 4 – DELIVERY / AVAILABILITY AND CONSUMPTION

  1. Orders will be delivered within three working days of payment. Delivery is carried out by CTT.
  2. Shipping to mainland Portugal is free on orders of €44.90 or more. Below this amount and for other destinations, the costs and services stated in the Shipping Policy and displayed at checkout apply.
  3. Orders will be made available after payment has been confirmed.


ARTICLE 5 – PRICES

  1. Prices are in euros and include fees and taxes, taking into account the VAT rate in force on the date the order is paid for.
  1. If the price of a product/service increases, the User will be informed immediately and may choose either to receive the order by paying the difference or to cancel it. 


ARTICLE 6 – CANCELLATION, RETURNS, EXCHANGES AND REFUNDS

  1. Cancellation, returns, exchanges and refunds are governed by the Returns, Exchanges and Refunds Policy, which forms an integral part of these Terms of Service.
  2. Where applicable, the consumer has 14 consecutive days after receiving the goods to exercise the right of withdrawal without giving a reason, subject to the statutory exceptions for rapidly perishable goods and certain sealed goods once opened.
  3. For returns due to a change of mind or a customer error, the customer bears the direct cost of the return. Where the return results from an error by Casca Rija, damage, non-conformity or a confirmed quality issue, Casca Rija bears the costs.
  4. Requests must be sent to store@cascarija.pt or made by calling +351 911 155 444. The detailed conditions, required documents, time limits and procedure are set out in the policy referred to in paragraph 1.
  5. Nothing in these Terms limits mandatory rights granted to the consumer under applicable law.

 

ARTICLE 7 – PRIVACY POLICY

Your data is processed in compliance with personal data protection legislation. It will be processed electronically and stored in the database(s) of Casca Rija for registration purposes and to present other products and services, as well as company information. 

Providing this data is optional. Under the law, you are guaranteed the right to access, rectify and delete any data directly concerning you, in person or in writing, by contacting store@cascarija.pt directly.

 

ARTICLE 8 – CONSUMER DISPUTES

To resolve consumer disputes, contact the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo - CNIACC (National Centre for Consumer Information and Arbitration).